Small Businesses Rule!

Written for a client who owns one of top UPS Stores in the US. He asked me to write this to announce his recognition as one of the area's top small businesses. 

A couple of weekends ago our store was highlighted and awarded the 25 Under 25 Award, fromThinking Bigger Business Media, Inc,recognizing us as one of the top 25 small businesses in Kansas City. This award brings entrepreneurship to the forefront and recognizes those individuals who have accomplished the American dream of owning their own business.

Some Musings On Customer Service

My client at The UPS Store is just terrific. He really does believe in customer service and I like writing about it. Being an actual customer and all...

One of the things I love best about what we do is the people we serve. Small business will always succeed at customer service better than the bigger chains because we have more invested in making things right.